Yak terms of use

Last updated: 14 November 2026

1. About these terms

These terms cover the use of Yak: the Yak app for iPhone and iPad, its App Clip, and the Yak web pages at yak-kw.com. Yak is run by Adel Ben Asri, Kuwait ("Yak", "we").

By using Yak, you accept these terms. If you don't accept them, please don't use Yak.

How we handle your data is in the privacy policy.

3. What Yak is

• Yak gives businesses in Kuwait two separate services: the smart queue and the loyalty card. A business may use one of them or both.
• The business you visit runs its own queue and loyalty programme and sets their rules. Yak provides the tools and runs them.
• Yak is free for customers. It has no accounts, and nothing is bought in it.
• Yak isn't directed at children under 13.

4. Fair use

When you use Yak, you may not:

• take turns you don't mean to use, or take many turns to fill a queue
• try to open someone else's turn or card, or guess links and codes
• copy or change a card's code, or try to get points, stamps or gifts you aren't owed, for example by making extra cards
• disrupt Yak's service, test its security without our written permission, or overload it with automated requests

Yak's server limits how much one phone or one address can do in a minute, to protect everyone. We may limit or refuse any use that breaks these terms.

5. Your turn in a queue

• Your number and the place shown are a guide, and the waiting time is an estimate. The business decides the order and how it serves.
• Alerts depend on your phone, your browser and the network, and may arrive late or not at all. Keep your turn's page open to follow it.
• If you miss your turn, the staff may call you again or move on. The business can cancel a turn or close its queue. While the queue service is paused, no new numbers can be taken.
• Numbers start again each day.
• You are asked for a name only if the business has chosen to ask. Then any name will do.

6. Your loyalty card

• The business's promise. The loyalty programme is the business's own promise to its customers. It sets the rules: how points or stamps are earned, the reward, the limits and the expiry. The rules show on your card. Yak isn't responsible for giving rewards or for the value of points or stamps.
• Points. Points are a discount on a later bill at the same business: every 1,000 points take 1 KD off. Points and stamps can't be exchanged for cash, and can be used only at the business that gave them.
• Expiry. If the business has set a period, each addition of points or stamps ends that long after it was added, if it isn't used. Your card shows the rule and the next date. What has ended is written off and can't be used, and what ends soonest is always used first.
• Holiday gifts. A business may give points or stamps as a gift for set days. A gift is used before anything else, only during those days, and what is left of it ends after the last day. A card made during the gift gets it at the first visit where a cashier adds points or a stamp.
• One card per phone at a business, or at each branch if its cards work in one branch only. If you ask for a card again, you get your own card back.
• Your card number. Keep it. If you lose your phone, the branch can move your balance to a new card only with this number. Without it, the balance can't be recovered.
• Deleting. Deleting your card can't be undone, and its balance is lost.
• A paused service. If the business's loyalty card service is paused or taken off, your card still opens and shows its balance, but nothing can be added or used until the service runs again. The business tells its customers about any pause or end of its programme.
• Events. On event days, your card and the queue pages may change to the event's design.

7. Apple Wallet, Google Wallet and the nearby message

• You can add your card to Apple Wallet or Google Wallet. They are Apple's and Google's services, under their own terms. Yak updates the card there when your balance changes. Wallet cards may not be available for every business.
• Wallet may show notices on your card, such as points ending within 7 days or a holiday gift.
• The nearby message: a business may set a short message for its branches. Your iPhone decides whether and when to show it on the lock screen near a branch, so we can't promise it will appear. You can turn it off in the card's details in the Wallet app.

8. The Yak app and its App Clip

• The app and the App Clip do what the web pages do: scan a code, take and follow a turn, and keep your cards.
• If you got the Yak app from the App Store, Apple's standard licence for apps also applies.
• The app uses the camera only to read codes.

9. If you work at a business that uses Yak

• Staff and managers use Yak under the subscription agreement between their business and Yak.
• Keep your PIN and password to yourself, and don't let anyone else sign in with them. Tell your manager at once if a linked device is lost.
• What you do in Yak is recorded with your name and the time.
• Enter the correct bill amount, and give points and stamps only under the business's rules.

10. Names, logos and designs

• Each business's name, logo and pictures belong to that business.
• Yak's name, logo, designs and software belong to Yak. You may not copy or reuse them without our written permission.

11. If something goes wrong

• We work to keep Yak running and its data safe, but we don't promise it will work without interruption or error. It may stop briefly for maintenance.
• Yak is provided as it is. As far as the laws of Kuwait allow, Yak isn't liable for indirect loss, such as a missed turn, a late alert, or points that ended or were lost.
• Nothing in these terms limits a right you have under Kuwaiti law that can't be limited.

12. Changes to Yak and to these terms

• We may change or stop parts of Yak.
• When we change these terms, we put the new date at the top. If a change matters to you, we will say so on this page before it takes effect.

13. Law and language

• These terms are governed by the laws of the State of Kuwait.
• They are written in Arabic and English. If the two differ, the Arabic text prevails.

14. Trademarks

Apple, the Apple logo and Apple Wallet are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

Google Wallet is a trademark of Google LLC.

15. Contact